We want you to be completely satisfied with your order.Return Policy. So, if for any reason you are unhappy with your items, you can return them in unused condition and unopened packaging within 14 days for a full replacement or a full refund. However, We will refund the returns postage if the item is damage, faulty, or if the wrong items have been possible.
We will refund or reship if the package did not arrive for one reason or the other. A full refund of the actual cost of the package or a reship of the same product(S) ordered. Customers is given the choice to choose either a total refund or reship.
If a collection needs to be arrange, this will be arrange for a weekday only, between standard working hours. If you are not able to be at home during collection , you may leave the goods somewhere safe.
We will send out exchanges inside AUSTRALIA for free, you will not be charge for the shipping costs of the exchange order. When exchanging for a lower price item we will credit you the difference, should the replacement item be more expensive we will contact you to arrange additional payment.
If you wish to cancel your order directly after purchasing or before ,we have ship your item then please email with your order number and a reason for the cancellation. We will process this for you as soon as possible. However, If we have by this time already ship out your items for delivery, then we will treat your request as a refund and will be subject to our policy.
Your refund will be issue onto the same method of payment you choice. Refunds are process as soon as possible. On returns this can take up to 3 days. Please note that in busier periods refunds can take longer, but never more than 7 days.
At drcannabisau.com customer security and product quality are our main concern.We do not store any financial data on our servers and all payments occur through safe, secure, and encrypted channels.